Delivery Information

 

Discreet delivery 
We understand your privacy is important. That's why every order is packaged and delivered in discreet, plain, grey polythene packaging. There are no indications as to the contents of your package. 'BioSure Global' or 'OraQuick' will not appear on your credit card or bank statement.

All orders received before 2pm Monday to Friday (except Bank Holidays) are dispatched on the same day via Royal Mail 24, which aims to deliver within 1-3 working days. This is not a tracked or guaranteed service but more than 95% of orders are received on time.

Orders received after 2pm or at weekends will be dispatched the next working day. 

Standard Shipping is free for all UK orders over £25 or £3.95 for orders under £25.

We can also offer a Guaranteed UK Next Day Tracked Delivery before 1pm charged at £7.50. This postage method will require a signature. Unfortunately, due to the current COVID-19 situation, Royal Mail's Special Delivery before 1pm is not guaranteed at the moment, you can still purchase special delivery and there is a chance it does get to you next day but this is not certain. Thank you in advance for being understanding.

We also offer standard signed for delivery charged at £2.00. This postage method will require a signature.

  • Orders with Royal Mail 24 delivery should be delivered within 1-3 working days with normal post Monday-Friday.
  • Orders with Guaranteed Delivery placed Monday to Thursday before 2pm will be delivered the next day.
  • Orders with Guaranteed Delivery placed after 2pm on Thursday and before 2pm Friday will be delivered on Monday.
  • Orders with Guaranteed Delivery placed after 2pm on Friday and before 2pm Monday will be delivered on Tuesday.

Please note we cannot offer deliveries on Bank Holidays and your order will be delivered the next working day. Delivery over Public Holidays may be delayed. 

Due to the current COVID-19 situation, Royal Mail have stopped delivering on Saturdays. We have also had reported delays on deliveries, so please allow some extra time for your order to arrive. Please get in touch if you have any questions.

International Delivery Information

    Sometimes, depending on your address and what you are buying, there will not be a choice of delivery options. Orders placed for delivery to countries where we are not legally able to send to will be cancelled and payment refunded.

    Postage for European deliveries costs from £10. There is an option of Tracked or Tracked and Signed for most countries and deliveries may take up to two weeks.

    Disclaimer 

    We regret we are unable to accept responsibility for undelivered and missing orders, that have not requested the Tracked and Signed delivery option.

    Standard delivery can take up to 5 working days, if your order is yet to be delivered after this time please don't hesitate to contact us. International delivery can take up to 10 working days, if your order is not received after this time frame, please feel free to contact us. 

    We are happy to accept returns for unopened and undamaged tests if returned to our warehouse within 7 days of the order being placed.

    All instructions and information are provided only in English language. Onward signposting and information for how to contact a healthcare professional is for England, Scotland and Wales only. If your result is positive you must contact a healthcare professional who will perform a confirmatory HIV test and provide advice.