We understand your privacy is important and everything is packaged and delivered in discreet, plain, grey polythene packaging. There are no indications as to the contents of your package. Your credit card or bank statement will show a charge to BSUK Ltd.
All orders received before 2pm Monday to Friday (except Bank holidays) are dispatched on the same day via Royal Mail 24, which aims for a next day delivery. This is not a guaranteed service but more than 95% of orders are received next day.
Over the Christmas period we will be open up until Christmas Eve, Orders placed before 11am on the 24th of December will be dispatched the same day. Orders placed after then will then be dispatched on the 27th of December, the 28th of December business will be as normal. Orders then placed up until 11am on the 31st of December will be dispatched on the same day. On the 2nd of January business will be back to normal.
Standard Postage is free for all UK orders over £25 or £3.95 for orders under £25.
We can also offer a Guaranteed UK Next Day Tracked Delivery before 1pm charged at £7.50. This postage method will require a signature.
- Orders with Royal Mail 24 delivery should be delivered next day with normal post Monday-Saturday.
- Orders with Guaranteed Delivery placed Monday to Thursday before 2pm will be delivered the next day.
- Orders with Guaranteed Delivery placed after 2pm on Thursday and before 2pm Friday will be delivered on Monday.
- Orders with Guaranteed Delivery placed after 2pm on Friday and before 2pm Monday will be delivered on Tuesday.
Please note we cannot offer deliveries on Bank Holidays and your order will be delivered the next working day.
HubBox Delivery Information
For HubBox deliveries please check your spam box for your confirmation code before contacting BioSure. You can simply use a photographic form of ID which matches the addressee on parcel to collect your item without this code.
International Delivery Information
Sometimes, depending on your address and what you are buying, there will not be a choice of delivery options. Orders placed for delivery to countries where we are not legally able to send will be cancelled and payment refunded.
Postage for European deliveries costs from £10. There is an option of Tracked or Tracked and Signed for most countries and deliveries may take up to two weeks.
For international orders using PayPal please be aware that we use an external courier. This means our international orders need to be sent to the couriers depot before they are forwarded to your chosen location. The address you provide is where the item will be sent however on your confirmation email the address will be the couriers dispatch depot.
We regret we are unable to accept responsibility for non-delivered International orders, that have not requested the Tracked and Signed delivery option.
All instructions and information are provided only in English language. Onward signposting and information for how to contact a healthcare professional is for England, Scotland and Wales only. If your result is positive you must contact a healthcare professional who will perform a confirmatory HIV test and provide advice.